Privacy for Website Visits and Tree Service Calls

Your Information Online and During Calls

Fox River Tree Service connects callers with local tree service professionals in our network. Information from a call helps communicate the request, such as a tree beside the house, branches over the drive or a stump in the back yard. This notice describes information handled through the website and calls, the services receiving it and the way to raise a privacy question.

Every call is recorded

Each call made to the number shown here is recorded from connection through the end of the conversation. By remaining on the line after the call connects, you agree to the conversation being recorded. If you do not agree, hang up at once.

Information collected during a call

We collect your telephone number, details about the call, its recording and the information you give in the conversation. What you say may include the property address, the tree's location and the work you want to discuss. Describe the job in words you are comfortable sharing, and keep unrelated personal details out of the conversation. Call information includes what is actually said, so the recording may contain more detail than a short description of the job.

Information from website visits

To understand visits and how people use the pages, we rely on basic website analytics. The site does not have forms, visitor accounts or website payments. Reading a page about trimming or removal does not require creating an account or entering payment information here. Website analytics and information spoken during a call come from different interactions; the call also creates the telephone record and recording described in this notice.

Services that receive information

The tree service partner handling your call receives information connected with the request. Call details and the audio recording are also shared with the service that tracks calls. Data used to run the site and perform basic analytics goes to the hosting and analytics services. These services have different roles: handling the tree request, supporting the phone connection or operating the site. When you describe a property and its tree work, consider that the details are being communicated through the phone service to the partner handling the call.

How long information is kept

Recordings remain with the call records to which they belong. Call data is retained for as long as needed for the purposes of handling those calls and the associated information. This notice does not set a fixed number of days for deletion. For a question about a particular call or its information, use the privacy address below and explain which interaction your request concerns.

Privacy questions and requests

Send privacy questions or requests about your information to [email protected]. Explain what you want to ask or request and include enough detail to identify the relevant call or website interaction. Avoid including unrelated personal records in your message. If the privacy law in your state gives you the right to opt out of the sale or sharing of personal information, you may send that opt-out request to the same email address. Use this contact for privacy matters; call the site's number to discuss tree work.